P&P costs still not being added to invoice total

[TexasAda]

Recently I bought something from a US seller, and I'm in the US. The invoice presented to me showed the item price ($4.00) and the handling charge ($1.25). I was given a choice between Priority Mail and Parcel Post. At this point, my total showed as $5.25 since I hadn't chosen shipping method yet. Next, I selected Parcel Post and hit the "preview and pay" button.

This next page showed that my invoice total would be $4.00. Somehow it disregarded both the handling charge and the postage charge. The seller and I exchanged emails to clarify things and he ended up using Paypal to Request Money from me rather than depending on an actual invoice. This is somewhat awkward, especially if one person in the email exchange would be impatient or inattentive.

It's my impression that the communication between eBid and both Paypal and Google Checkout is faulty because I also went to all but the final step in using Google Checkout and the same result, $4.00, appeared.

I would lke to add that the shipping calculator is a good feature because as many of you know, US Postal rates are dependent on zone, and there are at least 8 zones. As well, there are several classes of shipping, so there can be possibly something like four outcomes between just two Points A and B, just within the United States, let alone the rest of the world.

I don't think it would be reasonable for a seller to have to state a fixed shipping amount in a listing, because these rates can sometimes be double to one zone versus to another, closer, zone.

I will email support with the auction number and a copy of this message.

[WindsorBear]

I see that Gazza posted a message Tuesday on the "Site Upgrades and Bug Fixes" thread that a "fix" was made for the invoice info that eBid sends to PayPal. I guess I should try turning the integrated PayPal paying option back on.

[gazza]

Some fixes have been made to the invoicing system, can you let us know of any problems that are still occuring.

Thanks
Gazza

[AnnaBee]

Hi GAZZA, I sent an invoice at midday - item 99p + item 99p + 1.50 postage + 1.00 postage + .99p added to postage = £5.47
I received a copy of the invoice this evening which asks the buyer for a TOTAL of 0.99p
Auction ID: 1217981925-19471-2
Auction ID: 1220966512-12169-1

Thank you Gothicina for the tip!!

[Gothicina]

Hi GAZZA, I sent an invoice at midday - item 99p + item 99p + 1.50 postage + 1.00 postage + .99p added to postage = £5.47
I received a copy of the invoice this evening which asks the buyer for a TOTAL of 0.99p

If you put the auction ID on your post it makes it easier for Gazza to check a specific problem

[dinsley123]

I have bought an item and the invoice is correct BUT when I try to pay through paypal it shows £0.0 for postage when it should be £1.99.

I cannot then adjust the amount. The auction ID is below

[1167440643-3658-0]

[gazza]

Hi GAZZA, I sent an invoice at midday - item 99p + item 99p + 1.50 postage + 1.00 postage + .99p added to postage = £5.47
I received a copy of the invoice this evening which asks the buyer for a TOTAL of 0.99p
Auction ID: 1217981925-19471-2
Auction ID: 1220966512-12169-1

Thank you Gothicina for the tip!!

Checking into this example.

Gazza

[gazza]

Annabee,

I'm unable to check this as the items have been paid for. Are you able to forward me a copy of the invoice by email to support.. FAO Gazza.

Thanks

[gazza]

I have bought an item and the invoice is correct BUT when I try to pay through paypal it shows £0.0 for postage when it should be £1.99.

I cannot then adjust the amount. The auction ID is below

[1167440643-3658-0]

Checking this example.

Gazza

[gazza]

dinsley123

This is an example where the seller has overriding shipping settings within their PayPal account that mean the shipping costs we send to PayPal are forgotten about. It is up to the seller to change these setting to allow our values to be used.

This is quite rare but is out of our hands. We will be adding some information about this to the FAQ pages.

Gazza