Unwarranted feedback. How do i remove it?

[theretrotrader]

Hi Folks

I have just sold an item where the buyer has just left negative feedback for an item they did not want to pay for.

How do i get this removed.

Many thanks.

Ric

[banrigh]

Contact support at support@ebid.net and let them know what happened.

[MagnetsAndHangers]

Thanks for heads up.

Another one for the bbl before they removed the fb.

[suesjools]

Thanks, I also BB'd. IMHO the fb the buyer left is ridiculous - any rational individual would contact the seller first to see if he/she would offer a refund for a purchase made in error before dinging the seller. Retrotrader, you have every reason to contact eBid support about this and every reason to think this ridiculous fb should be removed.

Good luck and best wishes for many sales to all,

[darklisruthven]

agreed, contact ebid!

Personally that sounds to me like someone trying to make excuses rather than a genuine incorrect sale. I would return the feedback favour, myself. (in a slightly more mature, rational manner, something like "bought item, refused to pay"

[theretrotrader]

Now that's service

Contacted support this morning and feedback has been removed and the fee returned.

Another thumbs up to ebid.

Thanks to everyone who got back to me.

Ric

[cheaver]

Now that's service

Contacted support this morning and feedback has been removed and the fee returned.

Another thumbs up to ebid.

Thanks to everyone who got back to me.

Ric

Great news. Thanks for sharing.
Delightful eBid-ness all over, as usual.

[darklisruthven]

excellent news.

[sucadot]

Excellent result - nice to know eBid care about their sellers !

[PurpleSorbet]

Thanks for the information. I was just looking to post a thread myself. I have recently had my feedback imported via Repatoo and a negative FB has been stated for 22nd Feb 2011. No record of negative feedback anywhere so where has it come from? Have taken your advice and contacted support@ebid.net.

Many thanks