Additions to FAQ Pages

gazza · 10th January 2007, 09:47 AM

If you have come to the forums to find answers to questions that you could not find on our FAQ page, please tell us the question you need answering by replying to this and we will endevour to add it to the FAQ pages to help others in the future.

Thanks
Gazza

lofty100e · 10th January 2007, 03:33 PM

Hi Gazza

May be a link to the support team might help, can't find one anywhere?

Gothicina · 10th January 2007, 05:06 PM

Hi Gazza,

not an addition as such, but maybe a clarification of what a subscription is/means would help people signing up for Gold membership.

craftykitty · 16th January 2007, 11:10 AM

Hi l need someone to email me so l can talk to them about my fees thanks Wendy

Gothicina · 16th January 2007, 11:41 AM

Quote:

Originally Posted by craftykitty

Hi l need someone to email me so l can talk to them about my fees thanks Wendy

Hi Wendy,
you need to contact support, either by the form at the bottom of http://uk.ebid.net/contact.php or emailing support@ebid.tv

BuyersDelights · 29th January 2007, 10:29 AM

could someone let me know how to make an "instant payment" or how to pay with my "debit card"? thank you so much, karen the happy shopper

Gothicina · 29th January 2007, 06:31 PM

Quote:

Originally Posted by gazza

If you have come to the forums to find answers to questions that you could not find on our FAQ page, please tell us the question you need answering by replying to this and we will endevour to add it to the FAQ pages to help others in the future.

Thanks
Gazza

Hi Gazza,
maybe a HOW TO, section (for both eBid & the forums) as part of the forums as lots of people don't seem to read the FAQ pages.

For instance
HOW TO
contact support

change a subscription

save regularly used settings as defaults

add a link to your auctions in your posts

add a graphic link to your auctions in your post

use the Plug your Auction Forum

lofty100e · 29th January 2007, 07:14 PM

One suggestion I have is to have an FAQ site that can be read; rather than a database driven by key-words.

The one you used to have was very useful, the current one is not very user friendly; to me FAQ's should be something you can browse through.

kengillam · 30th January 2007, 09:22 AM

I agree with lofty a FAQ you can browse is far better.

gazza · 30th January 2007, 01:14 PM

Quote:

Originally Posted by lofty100e

One suggestion I have is to have an FAQ site that can be read; rather than a database driven by key-words.

The one you used to have was very useful, the current one is not very user friendly; to me FAQ's should be something you can browse through.

Our FAQ format hasn't changed, we will be updating the look and feel of it and adding more Q&As when we relaunch.

Gazza