I have a few other questions. when I'm uploading my inventory via tab delimited files, i keep getting errors with either the user name or images. I have no idea why when in fact the other files I upload for different systems go through without error; it makes no sense. Additionally, sometimes the files are ignored as well. what gives? my original excel files prior to converting work without error & yet when i try to upload i keep getting these same errors. please advise/help/suggestions would be much appreciated as I have completely revamped ALL my files & started from scratch & had my hold lifted from my account. I'm ready to go just need to bypass this hurdle. btw darth reaper, thanks again for your suggestion.