Factory Refurbished Items

[cyberpenguin]

If an item is a factory refurb, should it be listed as new or used? Used implies used by the seller or a previous owner, but when it's a factory refurb and sealed from the factory it seems kind of in a limbo between new and used.

Perhaps it should be listed as new with the explicit notice that it is 'new' from the factory as a factory refurb?

[madelaine]

I would go with "new" - after all, it has a guarantee and all that, hasn't it?

I think you are right that it should be mentioned in the listing.. but you are a responsible sort!

[nysablaze]

I had much the same query as I had magazines that had never been opened (still in cellophane bag) not new as they were from 2003/4 but not used. I opted to put used but specified in the description that they were unopened.

[merlin]

if resealed by factory it can be listed as new but check if guarantees are still classed as 12 months etc. as some only offer 3 months on refurbished items thats why they cheaper

[Gothicina]

Maybe it's worth requesting a Refurbished option in the Item Condition box.

[BAGHAG999]

Im not happy with new bit because sometimes they are items returned with a fault that has been repaired and to me this is not new unused.

[Gothicina]

Maybe it's worth requesting the addition of
Refurbished
Unused

to the Item Condition dropdown, I don't think it would be a major problem for the guys to add.

[cyberpenguin]

Maybe it's worth requesting the addition of
Refurbished
Unused

to the Item Condition dropdown, I don't think it would be a major problem for the guys to add.

I don't think it's a big deal for me, since the only reason I asked is that I ended up with an extra pair of Sansa e250 mp3 players. I was going to list one, and while listing it stopped at the new/used button, and decided to ask.

But, since it's not something I'd sell often I really wouldn't want to ask just for my two mp3 players.