Listings being closed when they shouldn't

[raindropsies]

This item http://uk.ebid.net/perl/account.cgi?...account-review

It had a quantity of 2, 1 sold to a new buyer for which they paid for

However the listing was closed by eBid rather than carrying on with 1 left available

I have checked to see if it was due to end, and it wasn't, it had 9 re-post left.
Another fault with the auction is in the auction duration, the times can be seen below.The sale of the single item was 19:01.51 (GMT)
Monday 16 Feb 2015 14:36.24 (GMT) > 3 days 0 hours 30 mins > Thursday 19 Feb 2015 15:06.24 (GMT)
This is also a copy of the emails that I got relating to the sale
Closed (Listed+) Auction - Amefa Deer 3 Piece Yummy Kids Cutlery Set 18/ 0 Stainless Steel 25 Year Guarantee [137091845]
his is just information that Multi-item fixed price sale you started has now finished. You will have received notification of the sales when they took place.

Listing Title : Amefa Deer 3 Piece Yummy Kids Cutlery Set 18/0 Stainless Steel 25 Year Guarantee

Via BuyNow you previously sold 1 items for £7.00 apiece.

Use the After Sale Log (ASL) link below to manage the sale(s) if you have not already done so.

If you are a SELLER+ eBidder or SELLER and used the Platinum Auction option you can issue an invoice and include other items that this buyer may have purchased from you.

The invoice will include buttons for immediate payment via PPPay.com, PayPal and Skrill (if you selected any of these in your payment options).

SELLER account type holders can accept immediate payment via PPPay.com (if you selected this in your payment options), otherwise should contact the buyer to arrange payment.

ASL Link : http://uk.ebid.net/perl/account.cgi?...account-review

You will have already received email confirmations of your BuyNow sales. Here are the buyers for your information.

-------------------------
BuyNow Bidder(s) Details
-------------------------
**********

Username : jennifermarjorie
Name : xxxxxxxxxxxxx removed by me xxxxxxxxxx
Email : jxxxxxxxxxxx removed by me xxxxxxxxxx
Address :xxxxxxxxxx removed by me xxxxxxxxxxx

BuyNow Price : £7.00
Purchased : 1 @ Mon 16 Feb 2015 19:01:51 (GMT)

[bunsock]

If you look at the "Listing Lifetime" on the closed listing it still shows it as open, even though it's closed!!! I wonder what will happen on 19 Feb at 15:06 when its due to relist. Might be worth raising a ticket in case that bit of information is lost.

[gazza]

We'll take a look into the situation.

Thanks for letting us know.

G.

[gazza]

OK, I think we've found the problem. It is a quite strange one that requires quite a few occurrences to happen within a set amount of time.

We've uploaded the changes to the live servers already so we shouldn't be seeing this one pop its head up again in the future.

Thanks for the help on this, especially the detailed description in the first post..

Gazza

[purplestevie]

OK, I think we've found the problem. It is a quite strange one that requires quite a few occurrences to happen within a set amount of time.

We've uploaded the changes to the live servers already so we shouldn't be seeing this one pop its head up again in the future.

Thanks for the help on this, especially the detailed description in the first post..

Gazza

I also had the same problem i had 13 of the item in queston 1 sold and the rest disappeared i have since listed the item again i will now check to make sure ive not got 24 listed.