Have purchased an item, with pay pal, ($175.00 & free shipping) seller shipped the wrong item. I'm covered with Pay Pal buyer protection plan, (ya, right), shipper will refund me original price and original shipping (free) per pay pal, if I return the item sent to buyer at my expense.
In have no problem with the return (if it was my fault), except the item weight is 26 pounds, the question is who should pay the $32.00 postage for the return? Seller will then cancel order. (so I can not leave feedback nor do I get the item ordered)
Our policy at River Hill, would be to refund the return shipping if it is our error, and to send the correct one ordered if customer (buyer) so wishes to continue the sale. Open for ideas as what to do? (just burns me that I get stuck the postage , $32.00, and no item, and not my fault)