Cancel Order Option???

[bonric]

Thanks for answers on DSR and OP.

Yes I'm in the U.S.

Most of my cancels are newbies and request cancellation within minutes or hours.

Great comments everyone!

[TiasTreasures]

U.S. law gives any buyer on any venue a cooling off period of at least seven working days. A purchase may be cancelled for any reason within that time period. There are some exceptions, but most items purchased with a "Buy Now" price are covered.

Auctions are not covered. This makes sense because then the seller has lost a sale to the previous bidder. However, if an option were available to cancel the purchase before the auction ended, it could revert to that bidder.

http://www.consumerconnect.ie/eng/Ho...ff_period.html

I have had a few NPB, all of them new to eBid. I wonder if they would have tried again if it weren't for that mandatory neutral feedback I was forced to give them?

[TiasTreasures]

EEEK! I made a mistake (first time this year ).

I found that website some time ago, and thought it was US law. I just decided to check on something, and while poking around in it I discovered that Consumer Protection law was passed in 2007 in the EU!

So, did some more research, and found a government website regarding the "cooling off" law here in the US.

http://www.ftc.gov/bcp/edu/pubs/cons...cts/pro03.shtm

This is an official United States Federal Trade Comission site. It seems here we only get three days to change our minds, only if the purchase price was more than $25, and with a lot more exceptions.

I know this law would apply if a transaction is conducted entirely in the US. I suspect it's not enforceable in the case of an international transaction.

It might be worth it for someone to find out if the UK also has a "cooling off" law. I'm not sticking my nose into this again, but I will continue to give neutral feedback (not negative) to NPB. Except for the one obvious case where we got hit by a malicious mischief-maker last year.

[TonyBridger]

It might be worth it for someone to find out if the UK also has a "cooling off" law. I'm not sticking my nose into this again, but I will continue to give neutral feedback (not negative) to NPB. Except for the one obvious case where we got hit by a malicious mischief-maker last year.

7 days if bought BIN from a Business seller. Debatable whether it includes items sold by auction online.

http://www.oft.gov.uk/advice_and_res...g-regulations/

[giftsaplenty]

Hi all
Hope this post isn't a repeat.....

So, it's happened again.
Someone bought, then changed their mind and wants to cancel the order.
If they contact me and let me know, I don't mind. No problem.

But invoice, 2 reminders, and non-paying bidder is a bit long.
(I usually contact support to get it done quicker.)

Does anyone else think "cancel - buyer changed mind" would be
a good option in the AAL? Then the item reposts and no FVF taken.

Just wondering..........

This is an excellent idea. Perhaps "Sale Cancelled" with an option of "Seller unable to fulfil order" and "Buyer Opted out" would be apt.
If Buyers fault - an automatic refund of 2% .
If Sellers fault - 2% charge stands.