Non Paying Buyers.

[BLOXBOOKS]

I think this was mentioned in the past and I thought a solution was put in place....A buyer who did not pay for multiple items, I thought after a combined invoice had been sent and 2 payment reminders, reminders sent using one of items on invoice, I dont see a reminder for the whole invoice just a resend option, then the NPB option would be available for all items on the invoice, although this may be a case of doing each item, but its seems I have to send a reminder twice for every item on the invoice, is this still the way it must be done, any help please.

[florida33549]

Found this in help section: Keep in mind if you cancel sale you can no longer leave feedback for buyer.

26) How can I cancel the sale?

To cancel a purchase go to "My eBid > My eBid Dashboard > Sold". From the dropdown menu select the "Cancel this sale" option. Enter the reason in the box provided and click the submit button.

Please note this option will not be available if payment has been made or payment has been marked as sent by the buyer. Final value fees and Buddy Points earnt will be removed.
27) How can I claim back a final value fee?

Between 20 and 75 days after a sale, if the seller has left negative or neutral feedback and the AAL is marked as NPB (non paying bidder), then the option "Refund Final Value Fee" will appear in the AAL dropdown menu.

[BLOXBOOKS]

Yeah thats good info, but I am not sure about the reminder thing, so I just sent a RESEND INVOICE because...life is just too short to have to send 28 reminders when all the items are on a combined invoice and sending two reminders for an item on the invoice I thought would do...I'm sure its simple enough maybe I just missed some option...

[suesjools]

That's what I do, resend the invoice; as far as I know, that counts the same as a payment reminder, someone please correct me if I'm wrong.

Best wishes for many sales to all,

[BLOXBOOKS]

I hope so, it will save alot of send reminders.

[darklisruthven]

same here, I resend the invoice (as well as sending polite reminder PMs and direct emails every couple of days or so, once 4 / 5 days have elapsed)

[BLOXBOOKS]

The resent invoice is not the answer, a pop up tells me I must send 2 reminders, so that means sending 26 reminders before I can mark this NPB, already sent two for an item on combined invoice plus a resend plus a polite message, I would wait upto a month before doing NPBs but want to get this sorted.

[BLOXBOOKS]

I think this reminer thing is a problem that needs attention, with a combined invoice I dont think there should be a need to send reminders for all on invoice, I mean that would be a total of 28 reminders for the one invoice thats about 25 minutes, and that is using a fast pc, the page loading and paste in add aal takes and back to my ebid and open the next one is about minute...is this attrition or what!

[florida33549]

You might want to make such a suggestion in the Website Suggestions forum.

[suesjools]

Agree with Ginny, contact support about this. IMHO 26 reminders is crazy, better to resend the invoice with a note a time or two, then NPB; if the buyer doesn't pay by then, odds are they're not going to, and 26 separate reminders is a complete waste of time.

Just my 2 cents...

Best wishes for many sales to all,